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Back office engineer (Comverse MultiVAS) (# 5138)

(Publiée le: 09 juin 2016 à 17:10:54)

     Structure Anonyme
Expirée depuis 212 jour(s)

Niamey (Niger)
Diplôme Universitaire
Non précisé

Logiciels de Gestion

Consultez les offres par SMS en envoyant JOB au 6666 (seulement sur Moov actuellement)

Back Office Engineer (Comverse MultiVAS)

Job description:
•    Install, commission, and integrate of VAS equipment, services and infrastructure
•    Perform VAS equipment and services acceptance tests
•    Troubleshoot and resolve issues related to Broadcast System, VMS, MCA, IN, Call centre and Video Conference systems escalated from first line diagnostics.
•    Providing technical reports to identify cause of service problems, and give preventive guidance to VAS Planning, Operations and Quality of Service (QoS) to avoid reoccurrence.
•    Application or Software testing of new equipment before integration in a live network
•    Customer support, customer experience and advise on improvements
•    Configuration and Integration of the proposed solution to meet the customer requirements and debugging and testing
•    System maintenance management - manage maintenance routines to ensure all VAS systems are up and running at all times
•    Carrying out monthly system performance analysis, investigation and reviews and analysing traffic flow statistics and identifying bottle necks on all nodes under VAS.
•    Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution
•    Record and report logs. The logs are made only for internal database purposed, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log
•    Daily operation activity report for the suppliers back-office functions
•    Provide interface to the Customer Care, Network Field Services, Network Optimization & Performance, Vendor, etc.
•    Participate in the trouble ticket process overview and monitor the closure rate against set SLA times
•    During network failure and while the problem still persists, check the SLA time remaining. This is based on the Escalation Matrix
•    Ensure for all tickets outside the SLA are escalated to the Network Operations Engineer
•    Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved.
•    Produces reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term
•    Maintain operational status of the access and core network using the Network tools, procedures, documents and routines
•    Perform basic fault handling
•    Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities
•    Routine maintenance tasks on the network nodes as per the schedule

•    Strong knowledge of all field related activities concerning Comverse MultiVAS different systems.
•    Strong knowledge and/or certification in UNIX or Linux, Database and wireless services inside out.
•    CCNA /CCIE certification is a huge added value.
•    Quick and self-motivated learner to cope with the dynamic telecom industry
•    Knowledge of basic English language is an added advantage
•    Experience in handling customer escalations and managing expectations.
•    Knowledge in operating NMS and ticketing systems .product line professional
•    Knowledge in ITIL processes for Incident, Problem, and Change management.

Skills / physical competencies:
•    B.Sc. level in Electrical Engineering / Telecommunication, Computer Science / Computer Engineering or equivalent.
•    Self-supervised worker, Self-motivated learner, Creative
•    Resilience and capable working on SHIFTS as well as emergency unscheduled work
•    Team player with good communication skills
•    Able to work closely with peers and other business units
•    Good documentation skills

Behavioral qualities:
•    Highly organized, structured and calm personality capable of prioritizing competing tasks/challenges that the network presents to the incumbent
•    Can do spirit driven by the customer centric approach towards tasks and work in general
•    Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team
•    Attention to detail

Voir les Conditions ci-dessous

Le dossier comprenant un CV et une lettre de motivation en Anglais doit etre envoye a l’ adresse email suivante:

Date limite de depot
: 2 semaines a partir de la date de publication

Structure anonyme

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