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Back office engineer (Comverse MultiVAS) (# 5138)

(Publiée le: 09 juin 2016 à 17:10:54)

Structure Anonyme
Expirée depuis 455 jour(s)

Niamey (Niger)
Diplôme Universitaire
Non précisé

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Back Office Engineer (Comverse MultiVAS)

Job description:
•    Install, commission, and integrate of VAS equipment, services and infrastructure
•    Perform VAS equipment and services acceptance tests
•    Troubleshoot and resolve issues related to Broadcast System, VMS, MCA, IN, Call centre and Video Conference systems escalated from first line diagnostics.
•    Providing technical reports to identify cause of service problems, and give preventive guidance to VAS Planning, Operations and Quality of Service (QoS) to avoid reoccurrence.
•    Application or Software testing of new equipment before integration in a live network
•    Customer support, customer experience and advise on improvements
•    Configuration and Integration of the proposed solution to meet the customer requirements and debugging and testing
•    System maintenance management - manage maintenance routines to ensure all VAS systems are up and running at all times
•    Carrying out monthly system performance analysis, investigation and reviews and analysing traffic flow statistics and identifying bottle necks on all nodes under VAS.
•    Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution
•    Record and report logs. The logs are made only for internal database purposed, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log
•    Daily operation activity report for the suppliers back-office functions
•    Provide interface to the Customer Care, Network Field Services, Network Optimization & Performance, Vendor, etc.
•    Participate in the trouble ticket process overview and monitor the closure rate against set SLA times
•    During network failure and while the problem still persists, check the SLA time remaining. This is based on the Escalation Matrix
•    Ensure for all tickets outside the SLA are escalated to the Network Operations Engineer
•    Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved.
•    Produces reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term
•    Maintain operational status of the access and core network using the Network tools, procedures, documents and routines
•    Perform basic fault handling
•    Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities
•    Routine maintenance tasks on the network nodes as per the schedule

•    Strong knowledge of all field related activities concerning Comverse MultiVAS different systems.
•    Strong knowledge and/or certification in UNIX or Linux, Database and wireless services inside out.
•    CCNA /CCIE certification is a huge added value.
•    Quick and self-motivated learner to cope with the dynamic telecom industry
•    Knowledge of basic English language is an added advantage
•    Experience in handling customer escalations and managing expectations.
•    Knowledge in operating NMS and ticketing systems .product line professional
•    Knowledge in ITIL processes for Incident, Problem, and Change management.

Skills / physical competencies:
•    B.Sc. level in Electrical Engineering / Telecommunication, Computer Science / Computer Engineering or equivalent.
•    Self-supervised worker, Self-motivated learner, Creative
•    Resilience and capable working on SHIFTS as well as emergency unscheduled work
•    Team player with good communication skills
•    Able to work closely with peers and other business units
•    Good documentation skills

Behavioral qualities:
•    Highly organized, structured and calm personality capable of prioritizing competing tasks/challenges that the network presents to the incumbent
•    Can do spirit driven by the customer centric approach towards tasks and work in general
•    Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team
•    Attention to detail

Voir les Conditions ci-dessous

Le dossier comprenant un CV et une lettre de motivation en Anglais doit etre envoye a l’ adresse email suivante:

Date limite de depot
: 2 semaines a partir de la date de publication

Structure anonyme
Du même recruteur: Structure Anonyme
Du même secteur: Sciences-Techniques

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