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Back office engineer (IP/Data) (# 5139)

(Publiée le: 09 juin 2016 à 17:00:10)

Structure Anonyme
Expirée depuis 455 jour(s)

Niamey (Niger)
Diplôme Universitaire
Electrical Engineering - Telecommunication...
Non précisé

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Back Office Engineer (IP/Data)

Job description:
•    Responsible for both new IP integration and network troubleshooting in case of incidents on the IP segment.
•    Working with IP devices from various providers like Cisco, Huawei, Juniper, Tellabs.
•    Implement any IP configurations related to customer's network changes and new services.
•    Management and maintenance on routers and Switch type Cisco and Huawei
•    Management of Internet and TV customers an IP & ATM DSLAM
•    Management of specialized connections of different types of agencies (banks, embassies, international structures) with the MP4100 and UMUX type multiplexers.
•    Traffic Management 3G Backhauling with CSG (MPLS routers)
•    Mastering of different free monitoring tools
•    Mastering of the management of network incidents
•    Support Engineer in the service quality of service platforms of mobile operators: daily recovery indicators KPIs to provide Daily

Reports on network quality
•    Application or Software testing of new equipment before integration in a live network
•    Customer support, customer experience and advise on improvements
•    Configuration and Integration of the proposed solution to meet the customer requirements and debugging and testing
•    System maintenance management - manage maintenance routines to ensure all VAS systems are up and running at all times
•    Carrying out monthly system performance analysis, investigation and reviews and analysing traffic flow statistics and identifying bottle necks on all nodes under VAS.
•    Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution
•    Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities
•    Routine maintenance tasks on the network nodes as per the schedule

•    Strong knowledge of communications protocols (ATM, TCP/IP, FR, X25, MPLS) and working knowledge of data networks.
•    Routing protocols (IGRP, EIGRP, OSPF, BGP, IS-IS)
•    IP Virtual Private Networks (IPSEC VPNs, MPLS-VPNs and other types of VPN’s).
•    IP Management (Cisco Works, HP Open View, MRTG, PRTG, and SNMP or similar)
•    Knowledge about GPRS technology
•    CCNA certified
•    Quick and self-motivated learner to cope with the dynamic telecom industry
•    Knowledge of basic English language is an added advantage
•    Experience in handling customer escalations and managing expectations.
•    Knowledge in operating NMS and ticketing systems .product line professional
•    Knowledge in ITIL processes for Incident, Problem, and Change management.

Skills / physical competencies:
•    B.Sc. level in Electrical Engineering / Telecommunication, Computer Science / Computer Engineering or equivalent.
•    Self-supervised worker, Self-motivated learner, Creative
•    Resilience and capable working on SHIFTS as well as emergency unscheduled work
•    Team player with good communication skills
•    Able to work closely with peers and other business units
•    Good documentation skills

Behavioral qualities:
•    Highly organized, structured and calm personality capable of prioritizing competing tasks/challenges that the network presents to the incumbent
•    Can do spirit driven by the customer centric approach towards tasks and work in general
•    Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team
•    Attention to detail

Voir les Conditions ci-dessous

Le dossier comprenant un CV et une lettre de motivation en Anglais doit etre envoye a l’ adresse email suivante:

Date limite de depot
: 2 semaines à partir de la date de publication

Structure anonyme
Du même recruteur: Structure Anonyme
Du même secteur: Sciences-Techniques

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